Refund policy
We are excited to offer you a 30-day Return & Refund Policy designed with your convenience in mind.
Please note, however, that we cannot process refunds or replacements for purchases made beyond the 30-day period.
You may qualify for a refund or return if the following conditions are met:
- If you receive an incorrect product.
2. If the product exhibits defects as detailed in point number 8 for resolution.
3. In case of damage occurring during transit, you have the option for a free exchange or to request a refund by contacting us via the provided email address.
4. If there is evidence of tampering with the product.
Please note the following:
- We do not accept returns for reasons related to a change of mind.
– A restocking fee of 25% will be imposed on all return transactions.
– You are accountable for the return shipping expenses to our facility.
– Should there be a customer-initiated order cancellation or refund request for any reason, a 5% transaction fee will be levied.
Refunds (if applicable):
Upon receiving and examining your return, we will send you an email to acknowledge receipt and inform you of the approval or rejection of your refund request.
If approved, your refund will be processed promptly, and the credited amount will be automatically returned to your original method of payment within the specified timeframe.
Exchange Policy:
We offer replacements exclusively for items that are defective or damaged. If you’d like to exchange your item for the same product, please contact us via email at support@luxetrendhub.com Once we receive your request, we will provide you with instructions on how to return the item for an exchange. Please wait for our response before proceeding with any further actions.
Refunds that are late or missing (if applicable):
If you have not yet received your refund, we recommend the following actions:
1. Check your bank account to ensure that the refund has not been credited. Sometimes, refunds may take several business days to reflect in your account.
2. Contact your credit card company. There may be a delay before the refund is officially posted to your account.
3. Reach out to your bank. Banks often have processing periods that could cause delays in refund transactions.
If you have completed these steps and still have not received your refund, please feel free to contact our customer service team for further assistance.
Please contact us at:
E-mail: support@luxetrendhub.com
WhatsApp：+86 19105071721
Sale items (if applicable)
Yes.
Exchanges (if applicable)
Our policy exclusively allows for item replacement in cases of defects or damages. To begin the exchange process for the same item, please reach out to us via email at support@luxetrendhub.com. Kindly await our response, and upon confirmation, we will furnish you with the necessary instructions and address for returning the item for exchange.
We provide 24/7 customer support for any inquiries or assistance you may need.
